# The Rebooking Routine: buyer review pack Prepared 8 September 2026. Ready for a human-led pilot; no participants have been recruited or tested. Use this with the complete customer kit and the sample images in `seller-previews/`. ## First conversation: understand the problem Find an independent nail technician who already serves clients. Do not assume they struggle with bookings. Introduce this as a product review, not expert coaching. Ask permission to take notes; recording is optional and requires their agreement. 1. Tell me about the last appointment cancellation that disrupted your week. What happened next? 2. How do clients normally book their next visit? Show or describe the steps without sharing client details. 3. What does your current booking app already handle? What do you still do manually? 4. What have you tried or paid for to improve this? What remained difficult? 5. Which part of the process, if any, would you most like to make easier? Write their answers before showing the kit. Do not turn a lack of difficulty into a problem for them. Participants with no relevant problem provide useful evidence about who the offer does not suit. ## Practitioner review Give the reviewer the guide and ask them to flag specific page numbers and changes: - Does the checkout wording sound realistic for a solo nail technician? - Would the waitlist process fit actual appointment lengths and service choices? - Which steps duplicate common booking software? - Are the counting definitions practical enough to record accurately? - Is any wording likely to confuse a client or imply an obligation the operator cannot honour? - What should be removed, corrected or added before a paid pilot? Record qualifications or experience only as supplied and verifiable. Receiving comments does not make the product endorsed or professionally certified. Any compensation must be agreed beforehand; none is committed here. ## Three-reader usability exercise Allow approximately 20 minutes per participant as a scheduling estimate; record actual time. Ask them to work aloud without coaching. Use fictional information only. Save a separate workbook copy for each attempt. **Task 1 — choose one change.** Read page 2 and complete the setup worksheet on page 16. Ask: “What will you do differently, and what will you record?” Success: they name a concrete action and a relevant count without an explanation from the facilitator. **Task 2 — adapt one message.** Pick an appropriate checkout or waitlist message and replace its placeholders for an invented client situation. Success: no unresolved placeholders, invented availability or promised hold that was not reserved. Do not send it. **Task 3 — enter a fictional week.** In a fresh tracker, enter Monday 7 September 2026; attended 20; asked 14; rebooked 6; cancelled 4; offered 3; refilled 1; no-shows 1. Ask what each rate means. Expected: 30.0% checkout rebooking and 33.3% offered-gap refill. Neither establishes customer retention, attendance at a future booking or revenue. **Task 4 — avoid a misleading zero.** In a second week, enter zero for all seven counts. Expected: both rates show `n.a.` because there were no opportunities. Ask what blank inputs would mean: missing information, not zero activity. **Task 5 — recognise the manual work.** Find where a waitlist client's permission status and expiry date would be recorded. Ask what happens when that date arrives. Expected: the technician checks and updates the record; this file does not automatically expire a request, send a message or reserve a slot. For each task, record completed independently / completed with help / not completed; approximate time; exact confusion; and the change needed. Do not label a coached attempt as independent success. Fix serious misunderstandings and repeated friction before broad promotion. ## Offer test after usability fixes Show the actual sample, complete contents and US$29 price. Use the same offer for the first small cohort so objections are comparable. If checkout is not live, record interest as interest; do not count it as a sale. Free review copies and purchases from supportive friends are separate categories. Use the 14-day plan in [the launch pack](launch-pack.md). Its initial 20 qualified offer views and 3 paid-buyer targets are learning thresholds, not proof of future demand. Keep counts of exposures, purchases, refunds and actual use separately. Ask declining buyers what made it unsuitable; accept the answer without pressure. ## Copyable observation record Participant ID: Date / country / type of nail business: Existing clients? / current booking method: Recent problem described in their own words: Current workaround and previously purchased help: Task 1 result / time / help given: Task 2 result / time / help given: Task 3 result / time / help given: Task 4 result / time / help given: Task 5 result / time / help given: Most useful element / unnecessary element: Full US$29 offer seen? / paid purchase? / free copy? / refund?: Stated objection or reason for purchase: Permission for a follow-up? / agreed next step: Required product change / owner / status: Keep client identities, contact details and private business records out of these notes. ## Buyer FAQ: grounded in the current files **Who is this for?** Independent nail technicians who already have clients and want a more consistent booking process. **What do I receive?** A 20-page PDF, 24 editable messages in a text file, an Excel review/waitlist workbook and start instructions. The PDF contains three printable worksheets and the same message bank for reference. **Is it booking software?** No. It is a practical guide and manual toolkit. The workbook calculates two rates from your entries; it does not send messages, sync with your calendar or reserve appointments. **Can I use my current booking app?** Yes. Keep using functions that already work. The guide asks you to remove duplicate manual steps. **Can I use it on a phone?** The PDF and text files can be read in compatible viewers. Workbook editing depends on your spreadsheet app and device; phone usability has not been tested. A larger screen will give more room for the tracker. **Do I need Excel?** The workbook is an XLSX file designed for Excel-compatible software. It was recalculated and rendered with the production library, but native Excel and other spreadsheet applications were not individually tested. Printed PDF worksheets can be completed by hand. **Does it include cancellation terms or treatment advice?** It provides communication examples. Use your own actual agreed business terms and professional service recommendations. **Will it fill my calendar?** No booking or income outcome is guaranteed. It supports a routine you can implement and measure. It does not teach first-client acquisition. **Is the four-week plan a results deadline?** No. It is a suggested sequence for setting up and reviewing the process. **What about refunds and support?** The seller's actual contact and applicable sale terms must be visible before checkout. These details have not yet been finalised and must not be invented. ## Decisions after the first reviews Keep the offer if readers understand the routine, identify a useful improvement over their workaround and some target buyers pay to use it. Simplify it if spreadsheet entry causes more work than value. Reconsider the angle if suitable buyers consistently say their existing software already covers the problem. Record observed reasons rather than converting a small sample into a success percentage for the whole market.