THE REBOOKING ROUTINE - EDITABLE MESSAGES Pilot edition | September 2026 Replace all bracketed details. Check actual availability and agreed terms. Use appropriate permission for the message. These templates do not send or automate anything. 01. Checkout invitation Use when: At the end of a suitable appointment. Would you like to arrange your next [service] now, or would you prefer the booking link? I can check times that suit you. 02. Two genuine options Use when: The client wants to book again and both times are available. I have [option one] or [option two] available for [service]. Would either suit you? I will confirm the appointment once you choose. 03. The client prefers later Use when: Accepting their decision to book in their own time. Of course. You can book whenever you are ready using [link]. Would you like me to send that link, or do you already have it? 04. Requested booking link Use when: The client asked you to send the link. Hi [name], here is the booking link you asked for: [link]. You can choose [service] and view current availability. If anything is unclear, contact me through [method]. 05. New booking confirmation Use when: Confirming an appointment that has actually been booked. Hi [name], your [service] is booked for [date] at [time], at [location]. The booking details and agreed terms are here: [link]. For changes, please use [change method]. 06. Next visit confirmed Use when: The client has agreed to the next date and time. Your next [service] is confirmed for [date] at [time]. You can review or manage the appointment through [link]. Thank you, and I look forward to seeing you. 07. Appointment reminder Use when: A reminder is appropriate and not duplicating existing automation. Hi [name], a reminder of your [service] on [date] at [time], at [location]. If you need to make a change, please use [method] and refer to your booking terms at [link]. 08. Location clarification Use when: The client asks how to find you. You will find me at [address]. The entrance is [clear detail]. [Accurate access or parking detail, if useful.] If you have trouble finding it, contact me through [method]. 09. Rescheduling acknowledged Use when: The client asks to move an existing appointment. Thanks for letting me know. I have received your request to move [date/time]. Please use [method] to choose another time. I will confirm the updated booking once the change is completed. 10. Cancellation confirmed Use when: The booking has been cancelled in your system. Hi [name], your appointment on [date] at [time] is now cancelled. [Include any applicable next step under the terms already agreed.] If you want to book another time, use [link]. 11. Late arrival check Use when: The client has not arrived and your schedule needs a clear decision. Hi [name], I am checking on your [time] appointment. Please let me know if you are on your way. I will check what is still possible within today's schedule and your booking terms before confirming the next step. 12. Missed appointment Use when: An appointment was missed and you have checked the booking details. Hi [name], we missed each other for your [date/time] appointment. Please contact me through [method] so we can clarify what happened and the next step under your booking terms. 13. Waitlist invitation Use when: A client wants an unavailable appointment or asks about openings. Would you like me to contact you if a suitable [service] opening becomes available? If yes, let me know the days and times that work for you and how long you would like to stay on the list. 14. Waitlist details confirmed Use when: The client has requested contact and supplied preferences. I have noted [service], [days/times], until [date], with contact through [channel]. Let me know if your plans change or you want me to stop. Joining the list does not reserve an appointment. 15. Opening available, no hold Use when: An actual suitable opening is available but is not reserved. Hi [name], you asked about [service] openings. [Date/time] is currently available at [price]. You can book through [link]. I am not holding the slot; availability is confirmed when your booking is completed. 16. Opening with a real hold Use when: You have actually reserved this slot for this client until the stated time. Hi [name], I can hold [date/time] for your [service] at [price] until [deadline]. Please [action] by then if you would like it. If not, no problem; I will release it after that time. 17. The opening has been taken Use when: A previously offered, unheld slot is no longer available. Hi [name], the [date/time] opening has now been booked. I wanted to update you before you made plans. Would you like to remain on the list for your existing preferences, or should I remove the request? 18. Offer declined Use when: Accepting a client's no without pressure. Thanks for letting me know. I will not book that time for you. Let me know if you want to change your waitlist preferences or stop receiving these offers. 19. Permission to stay on the list Use when: Checking an active request before its agreed expiry, if that contact is appropriate. Hi [name], your request for [service] openings is due to end on [date]. Would you like to extend it with the same preferences? If I do not hear back, I will close the request at the agreed time. 20. Contact stopped Use when: A client asks to stop receiving opening offers. Understood. I have removed your request and stopped these opening offers. Thank you for letting me know. 21. Promised information Use when: Sending an established resource the client requested. Hi [name], here is the [booking / established aftercare information] you asked for: [link]. If you have questions, please use [appropriate contact method]. 22. Booking-experience feedback Use when: A brief feedback request is appropriate. Hi [name], I am reviewing how easy it is to book with me. Was anything unclear when arranging or changing your appointment? I would appreciate any feedback you would like to share. 23. One relevant return invitation Use when: You have appropriate permission to send this type of invitation. Hi [name], if you are looking to arrange your next [service], current availability is here: [link]. No need to reply if the timing is not right. Let me know if you would prefer not to receive these invitations. 24. Concern acknowledged Use when: A client raises a concern and your complaint process needs to begin. Thank you for telling me. I would like to understand your concern about [brief neutral description]. Please contact me through [private method] with the appointment details so I can review it and explain the next step.